Our Privacy Policy

Kundalini Aroma is committed to maintaining the highest standards of security and safeguarding your personal information. We value your trust and respect your right to privacy. Please read the following policy to understand how your information is collected, handled, stored, and protected.

Note: This Privacy Policy may be updated periodically without prior notice. We encourage you to review this page from time to time to stay informed about how we protect your information.

By accessing or using kundaliniaroma.com, you acknowledge that you have read and agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using the website.

This Privacy Policy is incorporated into and governed by our Terms and Conditions.

1. Collection of Personal Information and Other Data

Kundalini Aroma collects only the information necessary to provide accurate service and enhance your experience. Most of what we gather is basic data required for order fulfillment or customer support.

Examples of information we may collect include:

  • Name, billing/shipping address, phone number, email address
  • Date of birth (where applicable)
  • Details of products purchased or requested
  • Device information such as IP address, operating system, browser type and version
  • Language preference
  • Behavioral data such as pages visited, time spent on site, and referring URLs

We do not sell, rent, or distribute your personal information to any third party.

We may automatically gather certain information about your visit for internal analytics. This may include your previous URL, the next URL you navigate to, browser details, and IP address, all of which help us understand user behavior and improve website experience.

Credit/Debit Card & Banking Information

Kundalini Aroma does not store or collect your card or banking details. Payments are processed securely through our payment gateway partners, who transmit your information directly to the bank or payment network.

2. Registration

Certain features of kundaliniaroma.com may require creating an account. When registering, you may be asked to provide your name, email, and password.

You are responsible for maintaining the confidentiality of your password. If you suspect that your password has been compromised, you should change it immediately.

3. Technologies Used to Personalize Your Experience

We use various technologies to improve your browsing experience and enhance the functionality of our website. This may include tracking information such as:

  • Referring URL
  • IP address
  • Browser type and language
  • Date and time of your visit

Some technologies may work jointly with the personal information you provide.

Cookies

Kundalini Aroma uses “cookies” to analyze site usage, improve navigation, measure promotional effectiveness, and enhance security. Cookies allow features such as:

  • Staying logged in during a session
  • Saving preferences
  • Showing content relevant to your interests

Most cookies are session-based and are deleted when the browser is closed. You may decline cookies if your browser permits, but certain features of the website may not function optimally.

4. Use of Personal Information, Demographics & Profile Data

We use your personal information to:

  • Process orders and provide requested services
  • Resolve disputes and troubleshoot issues
  • Improve our website, products, and services
  • Send updates, offers, and product information (with an option to opt-out)
  • Prevent fraud and ensure secure transactions
  • Analyze customer behaviour and preferences
  • Communicate with you regarding support or service-related topics

We may also conduct internal studies using aggregated demographic data to better understand our customer base.

Your IP address may be used for server diagnostics, site management, and general analytics.

From time to time, we may request optional surveys for feedback to enhance your experience.

5. How We Use Personal Information for Mutual Benefit

Marketing Emails

If you share your email with us, we may send newsletters, product updates, beauty/wellness tips, and promotional content. You may unsubscribe at any time using the link in the email or by adjusting preferences in your account.

Text Messages

If you provide your mobile number, you may receive SMS alerts containing updates, offers, or product information. Kundalini Aroma does not charge for text messages, though your carrier may apply standard message rates.

Phone Calls

We may contact you using your provided phone number for order updates, service information, or promotional messages.

Service Communications

Regardless of marketing preferences, we may send essential service-related notifications such as:

  • Registration confirmation
  • Order updates
  • Customer service responses

These communications are necessary for providing high-quality service.

Customized Service

We may use your data to personalize your experience, including suggesting products that align with your needs or preferences.

Special Events, Surveys & Promotions

Occasionally, Kundalini Aroma may offer contests, promotions, or surveys. Specific privacy rules may apply depending on the event, and we encourage reviewing those guidelines before participation.

Employment

If you submit your resume or job application, it will be used only for recruitment purposes and will be kept confidential unless you request otherwise.

6. Advertisements on kundaliniaroma.com

We may partner with third-party advertising services that display ads on our website. These companies may use anonymous information about your browsing behavior to show relevant advertisements. No personal identifiable information is shared with advertisers.

7. Links to External Websites

Our website may include links to third-party sites. Kundalini Aroma is not responsible for the privacy policies, content, or security of these external sites. Visiting them is at your own discretion and risk.

8. Sharing of Personal Information

We may share your personal information with:

  • Affiliates and partner companies (for fraud prevention, logistics, customer support, etc.)
  • Service providers such as courier partners, payment processors, email service companies, data analysts, and web-hosting providers

These third parties will access your information only to perform services on our behalf and must adhere to this Privacy Policy.

We may disclose your information if required by law, court order, or legal process, or if necessary to enforce our policies, protect our rights, or address security or fraud concerns.

9. Business Transfer

If Kundalini Aroma undergoes a merger, acquisition, asset sale, or restructuring, your personal information may be transferred to the new entity. In such cases, the privacy commitments outlined in this policy will remain in effect.

10. Security Measures

We maintain reasonable and industry-standard safeguards to protect your personal data. All sensitive information transmitted through our online store is encrypted using SSL technology, complying with IS/ISO/IEC 27001 security standards.

11. Transfer of Data to Other Countries

Personal information collected through Kundalini Aroma may be stored or processed in India. If data is transferred to other countries, it will be handled in accordance with the legal protections applicable in that jurisdiction.

12. Policy Updates

Our Privacy Policy may be revised periodically. We will display updates on this page and may provide additional notice for significant changes. Previous versions may be archived for reference.

13. Feedback and Queries

We welcome your questions or feedback about our privacy practices.
You may write to us at:

📧support@kundaliniaroma.com

14. Our Rights

Kundalini Aroma reserves the right to monitor activity on the website and disclose any content or communication necessary to comply with laws, protect our rights, or ensure the safety of users.

We may suspend or terminate access to the website for users who violate regulations, misuse services, or attempt to resell our products without authorization. We also reserve the right to limit product quantities if misuse is suspected.

15. Your Consent

By using kundaliniaroma.com and providing your information, you consent to the collection, storage, and use of your data in accordance with this Privacy Policy.

If you believe any information we hold is inaccurate or incomplete, please contact us at support@kundaliniaroma.com, and we will correct it promptly.